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Booking Policies

A 500.00 non refundable deposit is requested to confirm a booking.  A credit card on file is also required to secure a date.

A minimum for off site catering is required to have a mobile catering kitchen at your event. 1500.00 for weekdays and 2500.00 for Fridays, Saturdays and Sundays.

The final guest count is required 10 days prior to the event. The invoice will be calculated based on this amount, and the balance is due 7 days before the event with the deposit deducted..

The final invoice is due 24 hours after the event. Final billing will account for total number of guaranteed guests or actual number of guests which ever is greater. It will also account for any additional staffing required that was not quoted, any additional rentals and guest related loss and damage.

In the event of a cancellation of a booking, any outstanding balances will be charged to the credit card on file. If there is a national emergency or an Act of God that prevents Rusty Spur Catering from honouring the contract; all refundable and non refundable deposits will be returned to the client.

Cancellation within 7 days prior to the event requires forfeiture of the total invoice amount.

We accept payment by electronic transfer, cash or cheque. Visa and MasterCard are accepted with a 3.4% remote processing fee added.

A 15% operational service fee will be added to all full service events. This fee includes the complete execution of the event, delivery, set up, driving time ( within our travel zone ), tear down, menu development, quotes, site visit,  staffing and all internal office and kitchen time required to provide a seamless event.

Staff gratuities are not expected, however they are always appreciated and are at the client’s discretion.

5% GST will be added to all invoice totals.

Thank you for considering Rusty Spur Catering